Returns & Refund Policy
We want you to be completely satisfied with your purchase. If something isn't right, we're here to help make it right.
7 Days
Return Window
5-7 Days
Refund Processing
100%
Purchase Protected
Free
For Defective Items
Our Return Promise
We accept returns within 7 days of purchase for unused items in their original packaging with all accessories and documentation. Your satisfaction is our priority, and we'll work with you to resolve any issues quickly and fairly.
How to Return an Item
Follow these simple steps to initiate a return
Contact Us
Reach out within 7 days of purchase via phone, email, or WhatsApp
Get Approval
We'll review your request and issue a Return Authorization
Return Item
Ship or bring the item to our shop with original packaging
Receive Refund
Get your refund within 5-7 business days after inspection
Eligible for Return
- Unused items in original packaging
- Items with all accessories and documentation
- Products with manufacturing defects
- Wrong item received
- Items damaged during shipping
- Products not matching description
Non-Returnable Items
- Opened software or digital products
- Personalized or customized items
- Items damaged due to misuse or neglect
- Items without original receipt or proof of purchase
- Products with broken seals (where applicable)
- Items returned after 7-day window
Refund Process
Once your return is approved and inspected, here's what to expect
Refund Timeline
1-2 Days
Fastest refund method
5-7 Days
Depends on your bank
Refund Amount
Full Refund
For defective products or items damaged during shipping
Product Price Refund
Original shipping costs may not be refunded for change-of-mind returns
Partial Refund
May apply if item shows signs of use or missing accessories
Return Shipping
Who pays for return shipping depends on the reason for return:
We Cover Return Shipping
- • Defective products
- • Wrong item sent
- • Shipping damage
Customer Covers Shipping
- • Change of mind
- • Ordered wrong item
- • No longer needed
Tips for a Smooth Return
Document the Issue
Take photos or videos of any defects or damage before contacting us
Keep Original Packaging
Return items in their original box with all accessories
Have Your Receipt Ready
Keep your order number and receipt for faster processing
Act Quickly
Contact us within 7 days of receiving your order
Prefer an Exchange?
If you'd rather exchange your item for a different model, size, or color, we're happy to help! Exchanges follow the same process as returns.
Need to Start a Return?
Contact our support team and we'll guide you through the process
For warranty claims on electronics, please visit our Warranty & Trade-In page for more information.
Have More Questions?
Check out our FAQ page for answers to common questions about returns, refunds, and more.
Visit FAQ Page