How Repair Tracking Works
Stay in the loop every step of the way—from the moment you drop off your device to when it's ready for pickup!
Drop Off Your Device
Bring your device to our store. We'll assess it and give you a Job ID to track your repair.
Enter Your Job ID
Visit our tracking portal and enter your unique Job ID to see your repair status instantly.
Watch the Progress
Get real-time updates as our technicians work on your device—from diagnosis to repair completion!
Pick It Up!
Once your device is ready, we'll notify you. Come grab your fully repaired gadget and get back to life!
Track Any Device Repair
From smartphones to laptops—we've got real-time tracking for all your repairs!
Smartphones
Laptops
Tablets
Printers
Understanding Your Repair Status
Here's what each status means so you always know where your device stands!
Received
Your device has been checked in and is awaiting diagnosis.
In Diagnosis
Our technicians are identifying the issue and determining the best repair approach.
Waiting for Parts
We're sourcing the necessary parts for your repair. Hang tight!
In Repair
Your device is being repaired by our expert technicians right now!
Quality Check
We're testing your device to ensure everything works perfectly before returning it.
Ready for Pickup
Your device is fully repaired and ready! Come pick it up during store hours.
Why You'll Love Our Tracking System
No more calling to check on your repair—track it yourself, anytime, anywhere!
24/7 Access
Check your repair status any time of day or night—from the comfort of your couch!
100% Transparency
See exactly where your device is in the repair process. No secrets, just honesty!
Peace of Mind
Stay informed and stress-free knowing your device is in expert hands!
Need Help?
Can't find your Job ID or having trouble tracking? We're here for you!
Where do I find my Job ID?
Your Job ID was provided when you dropped off your device at our store. It's usually on your receipt or in the SMS we sent you. Can't find it? Call us and we'll help you out!
How often is the status updated?
We update your repair status in real-time as your device moves through each stage. You'll always have the latest information at your fingertips!
What if my repair takes longer than expected?
Sometimes parts take longer to arrive or complex repairs need extra time. Your tracking portal will always show the most up-to-date information, and we'll notify you of any delays!
Can I track repairs from anywhere?
Absolutely! Access our tracking system from any device with internet—whether you're on your phone, tablet, or computer. Track on the go!
Still Need Help? Contact Us!
Call/WhatsApp
+254 715 778 297Email Us
service@doscomsolutions.comVisit Our Store
IBEA Building, Shop #2
Moi Avenue, Nairobi