Warranty & Trade-In Policy
Shop with confidence! We've got your back with our comprehensive 90-day warranty and hassle-free trade-in program.
Understanding Your Warranty Options
We offer products with different warranty types to suit your needs and budget. Here's everything you need to know to make an informed choice.
Quick Tip
East Africa Warranty = Local service in Kenya | Dubai Warranty = Service in UAE only
East Africa Warranty
Full manufacturer warranty serviced locally in Kenya through authorized East African service centers. Get peace of mind with local support and faster turnaround times.
What's Included
Local Service Centers
Repair and support available right here in Kenya
Fast Turnaround
Typically 3-7 business days for warranty claims
Local Support
Call or visit local authorized service centers
Easy Claims Process
No international shipping or complex procedures
Parts Availability
Original parts readily available locally
Regional Coverage
Valid across East African countries
Benefits
- Full manufacturer warranty (1-2 years depending on product)
- Serviced by authorized Samsung/Apple/etc. centers in Kenya
- No shipping costs for warranty claims
- Local language support in English & Swahili
- Faster resolution times
- Valid warranty receipts accepted locally
Things to Consider
- Slightly higher product price due to local sourcing
- Warranty specific to East African region
Dubai Warranty
International warranty from Dubai/UAE region. Products sourced from Dubai markets at competitive prices. Warranty claims must be processed through UAE service centers.
What's Included
UAE Service Centers
Warranty claims must be sent to Dubai
Extended Processing
2-4 weeks for international warranty claims
International Support
Contact UAE-based support centers
Documentation Required
Original receipt and warranty card essential
Shipping Required
Device must be shipped to UAE for repairs
Regional Limitation
Valid only in GCC/Middle East region
Benefits
- Genuine manufacturer products
- Competitive pricing due to Dubai sourcing
- Full 1-year manufacturer warranty
- Quality assured products
Things to Consider
- Warranty must be claimed in Dubai/UAE
- International shipping costs for claims (your responsibility)
- Longer processing times (2-4 weeks minimum)
- Not serviced locally in Kenya
- May require travel or shipping arrangements
Side-by-Side Comparison
| Feature | East Africa | Dubai |
|---|---|---|
| Warranty Duration | Up to 2 Years | Up to 1 Year |
| Service Location | Kenya (Local) | Dubai/UAE |
| Claim Processing Time | 3-7 days | 2-4+ weeks |
| Shipping for Claims | Not Required | Required (to UAE) |
| Local Support | ✗ | |
| Product Price | Standard/Higher | Lower (Dubai sourced) |
| Best For | Peace of mind & convenience | Budget-conscious buyers |
Frequently Asked Questions
Can I claim Dubai warranty in Kenya?
No, Dubai warranty products must be sent to UAE-authorized service centers for warranty claims. We can help facilitate this process, but shipping costs are the customer's responsibility.
Which warranty should I choose?
We recommend East Africa warranty for hassle-free local support. Choose Dubai warranty only if you're comfortable with international warranty claims and want to save on the purchase price.
What about Doscom's 90-day warranty?
Our 90-day repair warranty applies to ALL products regardless of manufacturer warranty type. This is additional coverage from Doscom Solutions for hardware defects under normal use.
Are Dubai warranty products genuine?
Yes! All our products are 100% genuine regardless of warranty type. Dubai products are simply sourced from different regional markets with different warranty terms.
Still Have Questions?
Our team is here to help you choose the right product with the right warranty for your needs.
90-Day Repair Warranty
When you purchase laptops, desktops, printers, or tablets from Doscom Solutions, you're covered by our comprehensive 90-day repair warranty. We stand behind the quality of our products and are committed to ensuring you have a worry-free experience with your new tech!
What's Covered
Our 90-day warranty covers hardware defects and malfunctions that occur under normal use, including:
What's NOT Covered
To maintain the integrity of our warranty program, the following are NOT covered:
- Physical damage, drops, or accidents (cracked screens, dents, etc.)
- Water or liquid damage of any kind
- Software issues, virus infections, or operating system problems
- Unauthorized modifications, repairs, or tampering
- Normal wear and tear (scratches, cosmetic blemishes)
- Damage caused by improper use or handling
- Accessories (cases, chargers, headphones) unless defective on arrival
- Lost or stolen devices
How to Claim Your Warranty
Making a warranty claim is easy! Just follow these simple steps:
Bring Your Device
Visit our store at IBEA Building, First Floor, Shop Number 2, Moi Avenue, Nairobi with your device and original receipt.
Free Diagnostics
Our expert technicians will assess the issue at no cost to determine if it's covered under warranty.
Get It Fixed
If covered, we'll repair your device at no charge. Most warranty repairs are completed within 3-5 business days.
Pick It Up
We'll notify you via SMS or call when your device is ready for collection. It's that simple!
Important Terms & Conditions
- •Warranty is only valid with proof of purchase (original receipt or invoice).
- •Warranty period starts from the date of purchase.
- •Device must be returned in its original condition without modifications.
- •Warranty is non-transferable and applies only to the original purchaser.
- •Some products may have additional manufacturer warranties separate from our 90-day warranty.
Manufacturer Warranties
Many products also come with manufacturer warranties that extend beyond our 90-day warranty. These warranties are separate from ours and are governed by the manufacturer's terms and conditions. We'll provide you with all manufacturer warranty information at the time of purchase. For manufacturer warranty claims, you may need to contact the manufacturer directly, but we're always here to help guide you through the process!
Out of Warranty? We Still Got You!
Even if your device is outside the warranty period or the issue isn't covered, we still offer professional repair services! Our skilled technicians can handle everything from screen replacements to motherboard repairs. We provide:
Have Questions? We're Here to Help!
Our team is ready to assist you with warranty claims, trade-in evaluations, or any other questions you may have.
Visit Us
IBEA Building, First Floor
Shop Number 2, Moi Avenue
Nairobi, Kenya
Call/WhatsApp
+254 715 778 297
Mon-Fri: 8AM - 7PM
Sat: 9AM - 6PM
Email Us
service@doscomsolutions.com
We respond within 24 hours!